Legal Liability & Dispute Resolution
While we strive for perfection, we adhere to clear legal protocols to handle disputes, system errors, and financial liabilities fairly.
Transaction Dispute Timeframe: In the event of a disagreement regarding a bet settlement, deposit, or withdrawal, you must raise a formal complaint to our customer support team within 72 hours of the transaction time. Disputes submitted after this window will be considered final and may not be processed.
Zero Tolerance for Chargebacks: You agree that you will not issue any chargebacks, reversals, or otherwise cancel any authorized deposits. If a chargeback occurs, the User will be held liable for all administrative costs and legal fees incurred by the Platform, and the account will be immediately terminated.
System Errors & Malfunctions: We reserve the right to void or adjust any transactions resulting from obvious errors in pricing, odds, or system malfunctions (e.g., incorrect payout ratios). In such cases, the Platform’s liability is strictly limited to correcting the error and returning the original stake.
Limitation of Liability: To the extent permitted by law, the Platform is not liable for any indirect, consequential, or special damages arising from your use of the services. Our maximum aggregate liability shall not exceed the lesser of the total stake involved in the disputed transaction or €500 (or its equivalent in local currency).
Governing Law: These Terms are governed by the laws of the licensing jurisdiction (e.g., Costa Rica). You agree to submit to the exclusive jurisdiction of the courts in the registered region for the resolution of any disputes not settled through arbitration.
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